Returns & Exchanges

At BioGaia, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Our commitment to quality ensures that if a piece doesn't fit your lifestyle, we will make the process of finding the right replacement seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all BioGaia tags attached to ensure they remain protected during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized courier location.

• 4.
  Refund Processing

  Once our team inspects the returned items, your refund will be issued to the original payment method within 5-7 business days.